By purchasing you are agreeing to these terms and conditions. These terms and conditions apply to the use of this site, my facebook page, my website and my instagram page and by accessing this page and/or placing an order you agree to be bound by these terms and conditions.
If you do not agree to be bound by these terms and conditions you may not use or access this page or any other accounts. These terms and conditions abide by The consumer contract regulations. You are welcome to print or store these terms for your own records.
MISTYBAA.CO.UK is a fully registered & insured business
This page contains material which is owned by us. This material includes, but is not limited to, the design, layout, appearance and graphics.
Occasionally this page may also include links to other, pages, websites or brands. These links are provided for your convenience to provide further information. They do not signify that we endorse the pages or website (s). We have no responsibility for the content of the linked page or website (s). (Local shops)
WORKING HOURS
Working days and hours are not specified, due to the case of these being inaccurate. All correspondence will be replied to at the earliest convenience.
PRICES
Prices are subject to change at any time, but are correct at the time of posting. Any glitches, typos or errors are not required to be honoured. If an error is discovered at any time with regards to the goods that you have ordered, we will contact you at the earliest convenience, and give you the option to amend your order to the correct price, or cancel your order all together. Any special offers will have a clear displayed end date. All prices are in pounds (£) and do not include postage unless stated otherwise.
PAYMENT
Paypal via goods is the method we recommend you make payment by, as this offers protection for your purchase. We also use Stripe for card payments via the website which is a secure site. We also offer buy now & pay later with Clearpay & Klarna.
Cash, Cheques or postal orders are NOT accepted. Payment must be made prior to your goods being made, unless stated otherwise.
Any contract for purchases made through the page will be with
MISTYBAA must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
DELIVERY
All items are delivered with Royal Mail. Once made and packed your order will be with you the next following day (after this has been made turn around on personalised items is explained on the banner for live updates)
If you wish to return an item please notify in writing (page messages/email is fine) We will then process your return.
Please note there will be no returns on sale items or Personalised items.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
RETURN POLICY
Custom Items: Custom made items are exempt from the consumer contract regulations, the only exception being is if they’re faulty.
We endeavour to offer the best customer service possible, and if you are unhappy with your purchase, please contact us as we aim to have very happy customers.
VARIATIONS
Please note that designs/materials are subject to availability, where requested if we do not have the exact materials to achieve the design requested, a suitable alternative will be used, we endeavour to notify our customers of these changes, but reserve the right not to. Please note that colours/designs of items may appear differently from what photographs display, due to filters, lighting, and photo edits. We do not offer refunds (partial or full) for this.
I will always ensure the customer is as happy as possible and endeavour to sort any problems out as quickly as possible.
PHOTO UPLOADER
Please upload a high quality image to be printed onto slate or mugs, any photos which are low resolution or low quality are down to the customers choice, and we will not be held responsible for poor printing services. We will not refund any low resolution orders as we are not held accountable for this aspect. We simply upload the photo which is asked to do so and agreeing to the terms and conditions by ticking the box on adding to cart.
CONTACT DETAILS:
